Today you CAN NOT sell product as "the fastest sedan in class" only. Or "the sportiest sedan ...". Perhaps once that was enough - yet mind the customer pool was much smaller, numbers of sold cars lower etc - but today it is not.
I agree with this one. But the holistic approach, the "master of all trades" as you called it, isn't the way to go, either. If all offers of a segment tend to offer what the average client wants, then there will be no differentiation. In what way will, in the end, product A differ to product B? Badge culture and heritage? What marketing will make people to believe, or there will be an actual, mechanical, engineering difference?
I can't understand this tendency to the average. How can one expect a car to be able to do everything? Or how can a certain brand expect their loyal customers to pay more in order to get a product that was made according to the brand's original values? Yes, I am hinting at BMW.
BMW ... and many others ... Yes, when it comes to sporty sedans BMW is usually the benchmark ... And with other coming closer to that benchmark that's usually enough for many customers to stay at their brand and not migrating to BMW ... And BMW has to do the same: address some needs (eg. for more refined ride; more cabin & boot space etc) to prevent customers from migrating to other brands. Same case eg. with AWD ... which is extremely popular & crucial in some markets & regions. It would be stupid to ignore such demand - especially when the absence of AWD is the only deal-breaker.
I do agree with the AWD issue and I almost agree with the benchmarking. There should be a number of reasons why product A sells better that product B, so product B's manufacturer has to find out what product A's manufacturer does better than him.
As for BMW's benchmarking, I don't know what they base their research on. They certainly don't base it on their older models. Or I have a very very different theory from the average customer.
On the other hand, how hard is it that instead of the (stupid) lines, BMW offers too basic lines, and then maybe a couple more sub-lines: You would start with Comfort/Luxury and Sport Line, so that you would choose how comfortable or handling-oriented your suspension would be, how presise your steering will be, how economy oriented will you engine mapping be. Then you could choose your visual and equipment package, the gizmo package and all that crap that tend to make drivers not focus on the actual driving experience, but the "apps" that come with it.
Yes, it's a fierce battle today among car-makers. In every segment. Especially due to small differences - sometimes so small an average customer hardly detect any difference at all.
As both an end-customer and an engineer, I couldn't care less. The competition between brands is not my problem. I like reading about it, thinking about it, understanding it, but when the time comes to buy myself a car, I don't give a #@$^ about the competition. I just want to find what I want and buy it, hoping for a reasonable price.
On the other hand, and I am blaming it in my field of studies (thank God I didn't major in Arts) I can find a hundred of small details that make me mad and I would, honestly, be willing to pay more, to see them done better.
I guess this is just nitpicking that the average customer doesn't care about. But does this mean that these details don't matter at all? An example would be the sound insulation in the rear parcel shelf (or whatever it's called) of the BMW E46 series. It's not bad. It's just stupid. And the only way to stop it from making squeeking noises is to stuff some tennis balls between the insulation and the metal frame...
Lexus ... IS - sporty, GS - a good compromise, LS - comfortable ... It's not that simple. People demand a holistic product in every segment ... a master of all trades. Sure in some segments a hint of more sportiness (or more comfort on the other side) is in demand. But every vehicle has to deliver a proper ride to - to be comfortable for daily driving.
So, how is "a hint of sportiness" defined?
IMO it can't be measured using any numbers. It's not the absolute maximum g in acceleration, or any lap-time around a track. I believe it's in the feeling of controls (steering, engine, etc) and the effectiveness of the car's handling components: Suspension geometry, tuning, etc.
Older BMWs were truly great in those fields. Recent Bimmers are obviously softer. I tend to believe that "a hint of sportiness" is exactly that: What's left from the sportiness of the good old times.
Sure some cars got raving reviews in the media ... but that doesn't guarantee a sales success. Customers do not necessarily buy the best product! But the product THEY BELIEVE is the best! For them in particular ... And many times the preferences of automotive journalists differ from the preferences of an average customer. Eg. hard & fast acceleration, abrupt braking, drifting, high g-force etc ... Only a tiny minority of customers care about that! Perhaps a bit more in the case of niche ultrasports cars.
I don't believe there's such a thing as a "best product". On the other hand, I believe thee a best product for each individual's needs. For example, there do exist people who buy Volvo's, even though it's what EVO's authors laugh about in their lunch break. Then again, there are people who buy low end KIAs because they are cheap. Then there are people who buy Jaguars, just to be different. And then there are those who bought Saabs - those I never understood
But certainly every brand & every product has to be positioned - against its rival. And marketing dept's task is to define key differentiation factors / features.
Why does marketing have to provide the differentiation and not anything/anyone else? Who says that BMW has to become softer and MB sportier?
Today, I find extremely difficult to choose the german sedan that does everything best. Also, it's impossible to find a trully sporty or comfortable one. If you asked me the same question 10 years ago, I'd say that if you want sportiness, get a Bimmer. If you want comfort, get an MB. If you want everything, go ask somebody else.
That is the whole reason why car industry is degrading while technology is improving. Car manufactures build cars that people want, but what people want is not the best thing from an engineering perspective.
I wouldn't express it better myself. I agree with every word.
