^ A recent interview with the product manager may shed more light on these topics?
Martin Hülder has been Director of Product Management Mercedes-Maybach since November 2014. With a degree in automotive engineering, he has occupied senior sales and marketing positions at Daimler AG since 2007. He explains the role of the Mercedes-Maybach GLS 600 4MATIC for the brand's further development.
Mr Hülder, in a nutshell: What does Mercedes-Maybach stand for?
Hülder: Mercedes-Maybach stands for the ultimate in comfort, top technology and therefore sheer luxury.
With the Mercedes-Maybach GLS 600 4MATIC, the brand is being extended with the addition of a model in the SUV segment. Why?
The SUV vehicle concept has a major advantage for the luxury segment: the high seating position. In combination with the running boards, this makes access and egress outstandingly easy and convenient. Furthermore, the raised position in an SUV gives the occupants a different perspective of the surroundings, and many Mercedes-Maybach customers greatly appreciate this. Incidentally, a raised seating position is nothing new in the luxury segment: the grand luxury saloons of the 1930s, such as the Maybach Zeppelin, had a similar seating height for the driver and passengers, and very similar proportions.
Are you also aiming the GLS at new customers who are less interested in classical saloon models?
Of course. We are also aiming at customers who already drive an SUV. The different entry and the different seating position are experiences they want to retain. The worldwide success of SUVs has changed the standards and habits of car buyers.
Will the success of the luxury SUV come at the expense of the classical saloon models?
We are convinced that there will tend to be a distinction in demand rather than a substitution. The differences in design and vehicle concept are simply too great for that. We therefore see the SUV as a supplementary offer. Our customers normally own several different vehicles – and if they drive an SUV, we want them to drive a Mercedes-Maybach that offers them the luxury they expect from the brand. By the way: Since its market launch in 2015, more than 45,000 examples of the Mercedes-Maybach S-Class have been delivered worldwide. In 2018 more Mercedes-Maybach S-Class cars were sold than ever before: one in seven S-Class models sold was a Maybach.
What distinguishes the Mercedes-Maybach GLS from other luxury SUVs?
The unique combination of comfort, technology and luxury. The great spaciousness, especially in the second seat row, and the use of materials are just two examples. Attention to detail also makes a difference. Think of the electrically extending running board, which not have ergonomic advantages when entering and leaving the vehicle. Their design is classically Mercedes-Maybach: fully integrated into the side sill panels, they are not visible in the retracted position. There is also the very high standard of design, which for example includes louvres in a pinstripe design and illuminated surfaces – which makes getting in a real experience.
What role does the Mercedes-Maybach GLS play within the portfolio?
Following various limited-edition small series by Mercedes-Maybach, for example the S‑Class Cabriolet or the G-Class Landaulet, the GLS will supplement the Mercedes-Maybach portfolio alongside the S-Class. We are therefore able to offer customers with different preferences a wider choice.
How do you handle the Mercedes-Maybach customer experience after the purchase?
Our customers also enjoy a very personal, foresighted service after their purchase. In the markets cared for by the Mercedes-Benz Customer Assistance Centre in Maastricht, there is now a special customer care service, specially trained personnel and a dedicated hotline number only for Mercedes-Maybach. This is how we want to further improve the service experience for our customers. It further enhances a major advantage of Mercedes-Maybach from the customer's point of view: access to the very dense and highly skilled network of Mercedes-Benz service partners around the world.
Are there also high-quality accessories suitable for the vehicle?
Yes, the brand experience goes well beyond the vehicle itself and the available services. The brand rounds off the lifestyle of its customers with various accessories. The licensing partner "Maybach – Icons of Luxury" produces exclusive collections accompanying the brand, and individual accessories that perfectly complement the individual models, for example travel bags, sunglasses, leatherware and home accessories. As well as first-class quality and design, the greatest importance is attached to the functionality of the products and accessories. Fine logo emblems and embossing lend a stylish touch to the products.
However, the all-round brand experience goes even further. The exclusive international customer programme "Circle of Excellence" offers unique events such as joint tours or test drives with new vehicles, opportunities for personal conversation with Mercedes-Maybach experts and brand ambassadors, and exclusive insights into our production locations.
Source: Mercedes-Maybach