- Messages
- 19,810
- Name
- Martin
I don't believe that Rolf was directing this at anyone in particular - definitely not you - and, yes, it is a bit of generalisation. "My" BMW salesman and his peers at my dealer are leagues ahead of those at other dealers in the vicinity in terms of product knowledge and sales technique. It's clear that they, like you, are professional. Many sales people aren't, unfortunately.Engineers work within the parameters of the manufacture. My Grandfather was an engineer for Ford and holds several patents. So, to imply this is an anti-engineer statement is absurd. A good design team gathers information from the users and those that distribute the product and instruct engineers to work from that. For example, this suspension could have...
I firmly believe that without sales you don't have a business and manufacturers do need to pay more attention to the hands-on consumer insight which sales people have - well, maybe from the good ones at least.