T-Class/Citan Mercedes Citan has Rust!!

[Lewis]

Hi all I purchased a Mercedes Citan 111 brand new in 2017. 1 year later and it’s started to develop rust on both front doors in the corner by the windows.

I contacted Mercedes and they said bring it in. When they saw the rust they booked me into a Mercedes approved body shop which I took it too, they then measured the paint thickness and said they have never seen it so low around the windows and it’s the 3rd one now that they have had in with the same rust.

I left the van with the body shop and it’s been there for 8 weeks and now as they have been waiting for an order number from Mercedes so they could start the work!

Plus the air conditioning has stopped blowing cold too which apparently will be done under warranty i suggest anyone who wants to buy one of these vans Don’t bother!!

Mercedes have not contacted me at all about what’s going on such a poor service from them

 

[Giannis]

Have you got any photos of the rust around the windows?

 

[Lewis]

Have the photos uploaded?

 

[Matski]

Hmmm...

Manufactured by a subsidiary company of Renault called MCA in Northern France. Maybe you'd have had more luck with a Kangoo!

 

[martinbo]

Have the photos uploaded?

Yes, your post was awaiting moderation approval.

 

[Giannis]

Have the photos uploaded?

Yes, thank you!

It's enraging to see such quality issues from any manufacturer, let alone MB.

 

[hovabongZA]

Mercedes Benz and rust.

I hope they get it sorted out for you.

 

[Lewis]

Mercedes Benz and rust.

I hope they get it sorted out for you.

Thank you. I called them just now for an update and apparently the paint is done but not the air con yet.