Lexus Customer Service: Defining best practice...

[Bozzor]

Even new Lexus cars do have the odd problem here and there. But given the quality of dealer service, this often strengthens buyer loyalty to the brand...

http://www.channel4.com/4car/road-tests/4Car-fleet/lexus-gs/report06.html

 

[Mr. M]

When we test-drove the IS, the dealer offered exceptional service, patiently answering our questions and never trying to push to sell the car. They even sent us a hamper even though we didn't buy any of their cars. I say, the service staff go through very stringent training and follow a code of conduct that is impeccable.

 

[Bozzor]

Impressive: I take it whilst the IS may not have been what you were after, in the future you certainly will be giving them very serious consideration.