Mercedes tops in customer satisfaction

[Sovereign]

Mercedes-Benz Is Tops In Shopper Satisfaction, But Tesla? Not So Much

On the whole, though, Mercedes-Benz outpaced the competition, with a score of 112. Infiniti, Lexus, MINI, and Toyota rounded out the top five, boasting scores in the 105 to 110 range. With the exception of MINI, most of those -- along with BMW, Volkswagen, Honda, and Cadillac -- have scored above the industry average for the past five years.

For the 2015 PSI, Pied Piper sent some 6,370 mystery shoppers to dealerships across the U.S. between July 2014 and June 2015.

Full story at:https://www.yahoo.com/autos/s/mercedes-benz-tops-shopper-satisfaction-163900156.html

 

[Mr Robert]

So, it's a test of the service at the dealerships, not of the actusl cars?