Cayenne Man Crashes New Cayenne Into Dealership After Not Getting Desired Options


The Porsche Cayenne is a series of automobiles manufactured by Porsche since 2002. It is a luxury crossover SUV, and has been described as both a full-sized and a mid-sized vehicle.

sako97

Autotechnik Ace
Porsche-only problems with their insistence on making everything an option, no matter what model.... (n)

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A man in Taiwan who was angry that his brand-new Porsche Panamera Sport Turismo had been delivered without all the options he ordered went the extra mile to demonstrate his dissatisfaction last week, smashing his $135,000 Porsche Cayenne through the dealership's front doors and wrecking the reception area, Taiwan News reports.

Security footage released by authorities shows the SUV plow through the glass entryway and come to a stop at a Porsche dealership in Taiwan's Taichung City. At first, the dealership staff reacts as if it's another case of unintended acceleration—but as soon as the receptionists get up from their seats, the Cayenne lunges forward and crashes into the front desk.

Behind the wheel was a 42-year-old man only identified by the last name Chu, who can be seen shouting at dealership staff after the crash in cell phone video recorded by witnesses. Police arrived soon after and took him to jail, and he was later charged with property damage, public endangerment, and intimidation.

So why the unmissable protest? Chu reportedly told authorities that he had signed a contract to buy a new Porsche Panamera Sport Turismo equipped with the company's advanced 4D Chassis Control system from the dealership for $250,000 in January of 2017. He also handed over a $75,000 deposit, with the rest due when the car arrived.

Unfortunately, it was delivered in November without 4D Chassis Control, at which point Chu wanted to cancel the order. But it wouldn't be that easy—after months of negotiations, the dealership allegedly sent him a formal letter in April refusing to return his deposit. Chu snapped, and apparently decided to do something drastic.

And it would appear to have worked, at least somewhat. Taiwan News reports that Chu headed straight back to the dealership after getting released from custody, prompting staffers to call the police again. But they arrived to find him in the midst of a marathon two-hour negotiation over the Panamera, during which the dealership apparently offered to return the deposit.

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Source: Man Crashes New Porsche Cayenne Into Dealership After Not Getting Options He Ordered
 
Well..he didn't get what he paid for, which was listed and signed on the contract, not sure why did the dealership refuse to refund his deposit?
 
Some dealers are complete a-holes. The dealer probably got the buyer to sign all the paperwork before telling him the car didn't come with the options. The standard clause is that once the buyer has signed all the paperwork and handed over the money, he is deemed to have taken delivery.

I totally understand the guy's frustration. He waited for months and didn't get what he ordered. Sadly, consumer protection legislations don't always help when they are most needed.
 
I can understand his anger and hope the dealer and Porsche Taiwan will change their attitude to customer service after this incident.
 
I remember back in my student days I wanted my VW Beetle to have the cloth houndstooth seats instead of rubbery vinyl.
Because on a hot day you would not be enjoying the feeling in your underwear.
 
I also wanted the surfing package like they had on VW Bugs available in California in the 70's the one that clamped to your side. But the dealer kept on responding that this is Berlin.
If I had done that with the Cayenne. The Bug would bounce of the window and disintegrate.
 

Porsche

Dr. Ing. h.c. F. Porsche AG, is a German automobile manufacturer specializing in high-performance sports cars, SUVs, and sedans, headquartered in Stuttgart, Baden-Württemberg, Germany. Owned by Volkswagen AG, it was founded in 1931 by Ferdinand Porsche. In its early days, Porsche was contracted by the German government to create a vehicle for the masses, which later became the Volkswagen Beetle. In the late 1940s, Ferdinand's son Ferry Porsche began building his car, which would result in the Porsche 356.
Official website: Porsche

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