Zafiro
Supreme Roadmaster
Despite Volkswagen’s DSG gearboxes being generally bulletproof, Chinese customers have had problems with their DSG-equipped cars since last year. VW officials have acknowledged the faults, have apologized for the inconvenience and have increased the warranty for the gearboxes to an unprecedented 10 years and 160,000Km (100,000miles).
In February, VW recalled the affected cars, in order to install a software update, however it was not a fully-fledged recall, as they deemed it not to be a safety issue. The software updated did fix problems at first, but the over 500,000 affected cars from VW and Skoda came back to the dealerships with even more problems than before. This very widespread problem may affect VW's credibility on the Chinese market, but they will definitely figure out a way to reinstate their image, with more than just a warranty extension.
Apparently, this DSG gearbox issue is the most complained-about problem among Chinese car buyers this year. Hopefully, the extended warranty will satisfy customers, but from what we can gather, nobody has actually fixed the problem, nor can we find out what the problem is, exactly.
Source: http://www.autoevolution.com/news/vw-officials-apologize-for-faulty-dsg-gearbox-in-china-45400.html
In February, VW recalled the affected cars, in order to install a software update, however it was not a fully-fledged recall, as they deemed it not to be a safety issue. The software updated did fix problems at first, but the over 500,000 affected cars from VW and Skoda came back to the dealerships with even more problems than before. This very widespread problem may affect VW's credibility on the Chinese market, but they will definitely figure out a way to reinstate their image, with more than just a warranty extension.
Apparently, this DSG gearbox issue is the most complained-about problem among Chinese car buyers this year. Hopefully, the extended warranty will satisfy customers, but from what we can gather, nobody has actually fixed the problem, nor can we find out what the problem is, exactly.
Source: http://www.autoevolution.com/news/vw-officials-apologize-for-faulty-dsg-gearbox-in-china-45400.html
